Discontinued Products FAQs
What is BuyMeBeauty.com?
BuyMeBeauty.com is your one-stop online store for discontinued, hard-to-find makeup.
Do you manufacture or discontinue beauty products?
No, BuyMeBeauty is a distributor of beauty products from a variety of cosmetic brands.
Why do companies discontinue their beauty products?
There's no simple answer to this question. Generally, companies discontinue beauty products in order to keep up with current trends and offer customers new innovative products.
Are you affiliated with the brands you sell (i.e. Revlon, Maybelline, etc.)?
No, we are a distributor of beauty products from a variety of cosmetic brands.
Are these products safe to use?
Yes. We have a Quality Control Department that checks every single product when it comes into inventory, and again before an order is shipped.
What is the shelf life of your products?
The shelf life depends on the product. While mascara generally has a 3-4 year shelf life, items like eye shadow have a virtually unlimited shelf life.
Where can I find my discontinued beauty product locally?
If you haven't been able to find your favorite makeup at a local store, it's very likely that the product has been discontinued. This means the product will no longer be sold in stores and can only be found online while supplies last.
Why does the packaging/color of my beauty product look different than what I used to buy?
There are a variety of reason why an item might look different:
- The product might look different due to changes made to the packaging, the formula, or the color. Please, look at the pictures on our website closely to make sure the item you're purchasing matches what you have.
- Please be aware: every computer monitor and mobile device screen shows colors differently depending on settings. This can sometimes affect the way colors are displayed.
- The pictures on our website are taken in-house, which means that whatever you see it's what you'll get. Professional photo lighting can also affect the way the color looks.
I bought this item from BuyMeBeauty previously. The price is different now, why?
When we sell out of an item, many times we have to re-stock from a different supplier. A different supplier may charge 2x, even 3x more of what we had previously paid for the item.
I found my beauty product but the shade I want is more expensive than the others, why?
We have a note under the description of certain items that says that "Price may vary by shade", what this means is that some shades will be more expensive than others. The reason for this is because some colors are really hard to find and when we do find them, the supplier charge us more for them.
How do you get these products if they’re discontinued?
When an item is discontinued, our wholesale department purchases the excess and overstock inventory from the manufacturer or wholesale distributor.
How long will you have these beauty products in stock?
Every item is different. We might have an item with a month's worth of supply and others with a year's worth.
Do you know when you’ll get my beauty product back in stock?
While we're constantly looking for new discontinued products and trying to get popular items back, it's hard to say if we'll ever be able to re-stock a certain product since the stock may be gone for good.
Can you recommend a similar product?
No, we are not qualified to give any kind of beauty advice. This includes recommendations.
I found my beauty product but I can’t add it to cart. Why is that?
If you've found your beauty product but the "Add to Cart" button doesn't work or there aren't any shades shown in the "Choose Option" drop-down, that means this product is OUT OF STOCK and can't be purchased.
I found my beauty product but my shade is not listed, why?
If you can't see your shade, it means we're out of stock or we don't have it. Our website gets updated daily and it's always up-to-date of what we have in-stock. Any sold out shade gets automatically hidden.
I don’t see what I’m looking for on your website, do you have it?
If you can't find the beauty product you're looking for, it's very likely we don't have it in stock. Our website gets updated daily and it's always up-to-date of what we have in-stock.
How do you process payments?
BuyMeBeauty accepts payment via Visa, Mastercard, Discover, American Express, PayPal, and Amazon Pay.
Once your order is placed, the funds are placed on hold by your bank and will appear as a pending charge. Once your order has shipped, the payment will be processed and will no longer appear as a pending charge on your account.
In order for your order to be approved, your billing address must be entered exactly as it appears on your bank statements. If you are shipping to an address other than your billing address, please be sure to enter both addresses during checkout. Contact your banking institution if you are unsure of your billing address.
What steps do you take to prevent fraud?
All orders are subject to review by BuyMeBeauty's Fraud Department. BuyMeBeauty reserves the right to refuse any order due to suspected fraud. On occasion, Customer Service may contact you via email for order verification purposes.
Do you accept manufacturer coupon codes?
BuyMeBeauty does not accept competitor or manufacturer coupons.
What are the terms and conditions of your promotions?
The following rules apply to all BuyMeBeauty coupon codes and promotions:
- Coupons cannot be redeemed for cash.
- Coupons cannot be applied to previous orders already processed.
- Coupons are limited to one per customer, per order.
- Coupons are valid until the printed expiration date on each coupon card or as noted in promotional emails.
- Coupons cannot be combined with other offers.
- BuyMeBeauty does not post coupon codes online other than via official social media outlets and promotional emails.
- Please note that terms and conditions may vary by promotion and/or coupon.
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