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Contact Buy Me Beauty

 

BuyMeBeauty is open Monday-Thursday 9-5:30 EST and Friday 9-4:30 EST
Customer Service will be unavailable on the following holidays: New Year's Day, The 4th of July, Thanksgiving Day, and Christmas Day.

Contact BuyMeBeauty:


Via Phone/ Fax (Monday-Friday 9am-5pm): Customer Service:(954) 568-7150
Fax: 954-568-7177


Via Mail: 4221 NE 12th Terrace
Oakland Park, FL 33334


Quick Question: Send us a message!



Shipping

Orders placed by 8am will be processed on the same business day. Orders placed after 8am will be processed on the following business day.

US Shipping

Shipping Method Orders over $35 Orders Under $35 Processing Time Total Delivery Time
Super Saver Shipping FREE $4.95 1-2 Business Days 4-10 Bus. Days
Expedited $5.95 $5.95 1-2 Business Days 3-5 Bus. Days
3 Day Guarantee $9.95 $9.95 Next Business Day 3 Bus. Days

International Shipping

For security reasons, BuyMeBeauty is unable to ship to Germany, Nigeria, or Brazil.

BuyMeBeauty can only ship to the exact billing address associated with the credit card you are using to place your order.

The fees charged on your order do not include customs fees and taxes. You are responsible for any additional customs fees in your destination country.

Canada
Estimated arrival in 7-18 business days with potential delays due to customs.

Weight of Package 1 oz - 8 oz 8 oz - 16 oz 16 oz - 32 oz 32 oz - 48 oz 48 oz - 64 oz 4 lbs - 8 lbs 8 lbs - 12 lbs 12 lbs +
Shipping Cost $14.95 $19.95 $24.95 $29.95 $39.99 $49.99 $59.99 $69.99

 

International
UK estimated arrival in 1-2 weeks. All other countries estimated arrival in 3-6 weeks with potential delays due to customs.

Weight of Package 1 oz - 8 oz 8 oz - 16 oz 16 oz - 32 oz 32 oz - 48 oz 48 oz - 64 oz 4 lbs - 8 lbs 8 lbs - 12 lbs 12 lbs +
Shipping Cost $19.95 $29.95 $34.95 $49.95 $69.95 $79.95 $89.99 $99.99

 

Return Policy

  • All returns must be made within 30 days of receipt. Orders older than 30 days are not eligible for return or refund.
  • Please contact us at customerservice@buymebeauty.com or by phone at 954-568-7150 to initiate a return. Failure to notify Customer Service of returns in advance can result in processing delays.
  • All item(s) sent in for a return will be inspected by our Quality Control Department. 
  • All items being returned must be unopened, unused, and in original manufacturer packaging, if applicable. 
  • A refund will not be issued for merchandise that has been opened/used. 
  • Please pack and seal your return securely and include a copy of your invoice/packing slip with a note explaining why you are returning the item(s).
  • Return shipping charges are the responsibility of the purchaser. 
  • Original shipping charges (if applicable) are not eligible for a refund.
  • Purchase and use of any items are the sole responsibility of the buyer. Before using any cosmetics for the first time, be sure to consult a physician or dermatologist to learn of any allergies you may have to specific ingredients. BuyMeBeauty is not responsible for any allergic reactions as a result of use of the products purchased and cannot provide a refund in such cases.

Refunds

If our Customer Service department concludes that an order must be refunded please allow 3-5 business days for the funds to be returned to your original method of payment (if paid with a debit or bank card, the funds will be returned to your bank; if a credit card was used then the refund will be returned to your credit card). All refunds are issued immediately and the time for the funds to be returned may vary depending on your bank's policy. If after 5 (five) business days you do not see the refunded posted to your account, please call Customer Service with your order number. We will investigate the delay and ensure that everything is functioning properly. 

Payment

BuyMeBeauty accepts payment via Visa, Mastercard, Discover, American Express, and PayPal.

Once your order is placed, the funds are placed on hold by your bank and will appear as a pending charge. Once your order has shipped, the payment will be processed and will no longer appear as a pending charge on your account.

In order for your order to be approved, your billing address must be entered exactly as it appears on your bank statements. If you are shipping to an address other than your billing address, please be sure to enter both addresses during checkout. Contact your banking institution if you are unsure of your billing address.

Fraud Protection

All orders are subject to review by BuyMeBeauty's Fraud Department. BuyMeBeauty reserves the right to refuse any order due to suspected fraud. On occasion, Customer Service may contact you by phone or email for order verification purposes.

Coupons

BuyMeBeauty does not accept competitor or manufacturer coupons. The following rules apply to all BuyMeBeauty coupon codes and promotions:

  • Coupons cannot be redeemed for cash.
  • Coupons cannot be applied to previous orders already processed.
  • Coupons are limited to one per customer, per order.
  • Coupons are valid until the printed expiration date on each coupon card or as noted in promotional emails.
  • Coupons cannot be combined with other offers.
  • BuyMeBeauty does not post coupon codes online other than via official social media outlets and promotional emails.

Product Availability

BuyMeBeauty inventory is updated in real time and strives to ensure that all quantities displayed are accurate. On occasion, displayed inventory may be incorrect.

If an item(s) is out of stock after your order is placed, you will be refunded for that item and the remainder of your order will be shipped. Any applicable refunds will be noted on the packing slip included in your order.

BuyMeBeauty is unable to take orders for items that are out of stock and cannot alert you when specific items/shades become available. You are welcome to browse the website as often as you like. New inventory will be added to the website as it becomes available.

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